Range Display in mySkoda App

[hughindevon]

Hi,

New user, first post. We have just purchased a 2nd hand Enyaq iV Sportsline 150 80. First registered Oct 2021 and the car software is version 3.0. We are still getting to grips with the car and with the mySkoda app for monitoring charging. We have the mySkoda app installed on Apple and Android devices and they both show the same behaviour. Basically, the car infotainment system is set to show available range in units of miles. The Apple version of the mySkoda app is set to show range in imperial units - i.e. miles, there doesn't seem to be the option of units in the Android version. However both apps show the same range as the car does but show the units as kM. Very disconcerting.

Does anyone have any ideas how to fix this?

Thanks, Hugh

[ChangoMutney]

The units (miles/km) issue has been with us since the start. Every software version and car combination is the same. Unless you are using km everywhere, don't expect the displayed distance in the app to be correct unless you've just locked the car. It's been reported and discussed many times. I don't think Skoda seems bothered about sorting it, which is strange because it's such a simple problem to resolve. I think the error is server-side, but as of yet there is no fix. I'm sure someone will correct me if anything I've written is not correct. Basically, if your app is reporting a shorter range than the car, you multiply the app value by 1.61 (km to mile ratio), it all works out the same.

[fivetide]

No need to be 'very disconcerted'. Your car is charged, the app units are just flawed, as you've rightly identified. This won't be the last irritation you have with the app!

[HampshireEV]

This problem still exists as of Feb 2024. Latest from Skoda when I raised the query recently - which is a bit unsatisfactory really:

>>>>>>>>>>>>>>>>>>>>>>>

1)

Thank you for your patience.
We apologize for the inconvenience.
The incorrect range value is caused by a software bug in the vehicle. This issue will be planned to be solved in one of the following software versions.
In case of any further assistance do not hesitate to contact us.
Thank you for your understanding.
We hope that within this procedure the complaint will be resolved to your full satisfaction, and you will continue to favor the ŠKODA brand.

2)

Thank you for your feedback.
Unfortunately, we are not able to provide you with the information about the time of when exactly the update be released.
Thank you for your understanding.
We hope that within this procedure the complaint will be resolved to your full satisfaction, and you will continue to favor the ŠKODA brand.
With kind regards,

Support for Digital Services
ŠKODA AUTO a.s
T: 00800 80 247 247
support@skoda-auto.com, www.skoda-auto.com

[Skku]

Well.....you English people could always switch to km and drive on the right side of the road

[Deleted User 2446]

We do drive on the right side of the road - the left.

You could sit on the right side of the car

[Pict]

Well.....you English people could always switch to km and drive on the right side of the road

Well us Scots, Welsh and Irish can continue on the left then

Might make the border crossing interesting

[CrowSysE243]

Well.....you English people could always switch to km and drive on the right side of the road

Well us Scots, Welsh and Irish can continue on the left then

Might make the border crossing interesting

Ireland already uses km but continues to drive on the correct side of the road .

If England did change to the wrong side of the road I expect that we could manage the border crossing if the change was planned properly. Sweden managed with the Finnish and Norewegian borders before they changed to the wrong side in September 1967

I have never had a problem with the range being incorrectly displayed in either app. The car has version 3.5 software since build.

[Woodhead]

So in the app I changed my settings General -> units to by Imperial (uk) and I now get miles in the app / widget