Enyaq Fails to Connect with Online Services

Faults and Technical chat for the Skoda Enyaq
gcoupe
Posts: 8
Joined: Fri Apr 30, 2021 7:22 pm

Post by gcoupe » Tue Jun 15, 2021 7:09 am

I've had an Enyaq iV 80 since the 1st May. All has been well until last Saturady.

Then, when starting the Enyaq, it failed to make connection with the online services. It tried for about a minute, and then gave up with the message that it had failed to connect. The message had to be dismissed by touching the OK acknowledgement button before the Home screen could be shown.

Since then, it has failed to connect each time it has tried to make a connection.

As a result, some of the Driver Assist systems are no longer available, and the Comfort driving mode is also not available.

Anyone else seen this, or knows what the cause and solution might be? Thanks.

Goaty
Posts: 488
Joined: Sat May 22, 2021 3:27 pm

Post by Goaty » Tue Jun 15, 2021 9:41 am

Hi there,

Wow, you're already 6 weeks into ownership - I guess you might be outside the UK & I ?

Does your local dealership know about this problem? Might be worth asking them and make it their responsibility to look into it for you....

Cheers !
iV 80 Loft ordered 25/5. Build week 36 (w/c 6th Sept). Black, 21”, 125kW, Climate +, Asst Drive Basic. (company car, replaced BMW 520d). Tethered PodPoint. Del: 4/11/21

gcoupe
Posts: 8
Joined: Fri Apr 30, 2021 7:22 pm

Post by gcoupe » Tue Jun 15, 2021 9:49 am

Yup, in the Netherlands. I've reported it to the garage, and they are looking into it. I was just wondering if anyone else had the same issue.

Pict
Posts: 42
Joined: Fri Jun 04, 2021 2:41 am

Post by Pict » Tue Jun 15, 2021 10:30 am

I don't even have a build date for mine yet so this is pure guessing

Other vehicles that I have owned that are connected online have had a sim card of some description. This could be built in (an esim) or a normal card like you would put in your mobile phone. My first guess would be to try to locate that and check it is correctly seated.

As I say, pure guesswork on my part
60 Lounge, Quartz Grey, 100 kW charging, Tow bar, Sunroof, Comfort Basic, Family Basic, Climate Plus, Convenience Basic, Drive Sport Basic, Assisted Drive Basic, Parking Basic

Mrs PIct has MG ZS EV, so a fully electric household

Perchede
Posts: 302
Joined: Tue Jun 15, 2021 12:09 pm

Post by Perchede » Tue Jun 15, 2021 12:11 pm

I am in France,
Unable to activate my Enyaq in MySkoda, Fails with error.
IV60 Energy Blue, Matrix LED Lights, Drive assist+, Parking Assist+, HUD, Transport, Comfort, Tow bar. Schneider EV Link charger, 7000 Govt Grant - France, Delivered June 21.

gcoupe
Posts: 8
Joined: Fri Apr 30, 2021 7:22 pm

Post by gcoupe » Tue Jun 15, 2021 1:46 pm

Pict wrote:
Tue Jun 15, 2021 10:30 am
Other vehicles that I have owned that are connected online have had a sim card of some description. This could be built in (an esim) or a normal card like you would put in your mobile phone. My first guess would be to try to locate that and check it is correctly seated.
It's an eSIM unfortunately, so not so easy as reseating a physical card, I'm afraid...

gcoupe
Posts: 8
Joined: Fri Apr 30, 2021 7:22 pm

Post by gcoupe » Tue Jun 15, 2021 1:48 pm

Perchede wrote:
Tue Jun 15, 2021 12:11 pm
I am in France,
Unable to activate my Enyaq in MySkoda, Fails with error.
I had successfully added my Enyaq into the Skoda Connect app, and all was well until last Saturday. Now, the content of the app is frozen with the status of the car as of last Saturday. Clearly, the Enyaq is not phoning home any more...

gcoupe
Posts: 8
Joined: Fri Apr 30, 2021 7:22 pm

Post by gcoupe » Wed Jun 16, 2021 8:59 am

Today, the Enyaq is back online again. I haven't done anything, so I don't know why it was failing to connect for the past four days. The app is now being updated again with the current status of the car.

However, I'm still missing the Comfort driving mode from the menu...

TomClancy
Posts: 4
Joined: Thu Jul 01, 2021 10:56 am

Post by TomClancy » Thu Jul 01, 2021 11:18 am

Hi everybody, sorry for my bad English :)



Yesterday I lost connection while refueling my car at home. In the evening I tried to start the car and I got the message "Caricamento dello stato del collegamento in corso…" . I think the English translation it's kind of "connection status loading...".

I tried to get in contact with my car dealer, but I'm still waiting for the reply (got none).

I'm wondering why it's impossible to understand the reason of the error. Is the internet connection broken or is just the server not responding?
Skoda Enyaq iV 60 Sportline (ITA)

TomClancy
Posts: 4
Joined: Thu Jul 01, 2021 10:56 am

Post by TomClancy » Tue Jul 06, 2021 6:47 am

Just solved the problem... after 5 days infotainment bring online.
After that i've done a reset of system, all OTA upgrade come up ad now all work correctly
Skoda Enyaq iV 60 Sportline (ITA)

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