Enyaq Fails to Connect with Online Services

Faults and Technical chat for the Skoda Enyaq
james_scott22
Posts: 101
Joined: Sat Jun 19, 2021 6:10 pm

Post by james_scott22 » Tue Jul 06, 2021 5:18 pm

Ditto, had the update come through today and bingo

Screenshot_2021-07-06-18-15-50-085_cz.skodaauto.connect.jpg

Enyaq 60 suite arctic silver

Mulder
Posts: 2
Joined: Sun Aug 15, 2021 1:45 pm

Post by Mulder » Sun Aug 15, 2021 1:48 pm

As anyone else had this problem recently? My Enyaq is 5 days old and it dropped Connection to online services yesterday and hasnt connected since. Is there anything I can do or just sit and wait for it to find it again? I’ve done a soft reset on the infotainment unit but that didn’t help. Thanks.

Perchede
Posts: 302
Joined: Tue Jun 15, 2021 12:09 pm

Post by Perchede » Sun Aug 15, 2021 2:04 pm

Is your problem connecting via MySkoda or perhaps connecting the Enyaq to Skoda connect (Essential to activate connected services).

What GSM singal does your Enyaq show?
IV60 Energy Blue, Matrix LED Lights, Drive assist+, Parking Assist+, HUD, Transport, Comfort, Tow bar. Schneider EV Link charger, 7000 Govt Grant - France, Delivered June 21.

Mulder
Posts: 2
Joined: Sun Aug 15, 2021 1:45 pm

Post by Mulder » Mon Aug 16, 2021 7:53 am

The car itself wasn’t connecting to online services. The globe on the screen was greyed out and showing no signal next to it. After reading on id3/ 4 forums, I pulled the fuse for the infotainment screen and online services and it reconnected again.

TomClancy
Posts: 4
Joined: Thu Jul 01, 2021 10:56 am

Post by TomClancy » Wed Aug 18, 2021 5:06 pm

Hi Mulder
I've had the same problem. It solved itself after 5 days.
Skoda Enyaq iV 60 Sportline (ITA)

Chris_twm
Posts: 7
Joined: Mon Aug 23, 2021 9:44 am

Post by Chris_twm » Mon Aug 23, 2021 9:54 am

I’m having the same problem at the moment. From reading the forum would seem that the best bet is to wait for it to solve itself which feels less than ideal?

Chris_twm
Posts: 7
Joined: Mon Aug 23, 2021 9:44 am

Post by Chris_twm » Mon Aug 23, 2021 9:54 am

I’m having the same problem at the moment. From reading the forum would seem that the best bet is to wait for it to solve itself which feels less than ideal?

Brianlescargot
Posts: 1
Joined: Sat Sep 11, 2021 12:36 pm

Post by Brianlescargot » Sat Sep 11, 2021 12:45 pm

I had this issue during the week but after a bit of googling solved it by removing and replacing the 5A fuse (no19) for the infotainment system, 3rd fuse down on second column. System back running to normal immediately. Basically removing the fuse forces a hard reset.

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MikeTam
Posts: 2
Joined: Mon Sep 13, 2021 4:29 pm

Post by MikeTam » Mon Sep 13, 2021 4:30 pm

THANK YOU BRIAN!!!
This worked a treat! :D :D :D

MikeTam
Posts: 2
Joined: Mon Sep 13, 2021 4:29 pm

Post by MikeTam » Mon Sep 13, 2021 4:30 pm

Brianlescargot wrote:
Sat Sep 11, 2021 12:45 pm
I had this issue during the week but after a bit of googling solved it by removing and replacing the 5A fuse (no19) for the infotainment system, 3rd fuse down on second column. System back running to normal immediately. Basically removing the fuse forces a hard reset.
BRILLIANT! Thank you!!

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