Sat Nav problems

Faults and Technical chat for the Skoda Enyaq
Persolus
Posts: 24
Joined: Wed Jul 28, 2021 4:32 pm

Post by Persolus » Fri May 13, 2022 12:17 pm

DazzUK wrote:
Fri May 13, 2022 6:45 am
Persolus wrote:
Wed May 11, 2022 3:08 pm
Would Dorsetandy or DazzUK be prepared to share the details of their dealer. I need to get this fixed and need a dealer who knows what they are doing.

I would be most grateful for the information

Thank you
My dealer is Faintree Skoda in Telford, Shropshire and the contact is Howard. They have been really good.
None of my software versions changed, apparently it’s the way it’s reinstalled that makes a difference.
Thank you DazzUK. I have spoken to Hendy Skoda Bournemouth who fixed Dorsetandy's Enyaq. They knew exactly the issue I was talking about, they were confident that they can fix it, and as they are not far away, I am booked in for Thursday 19th. I will report back after that, hopefully with good news. Meanwhile, my dealer who have known about this issue since December and have looked blank when asked about a solution, have still not got back to me since January having had the car for a week and getting nowhere.

Thank goodness for people like you and Dorsetandy who take the time to share your experiences witrh others. Much appreciated.

Persolus
Posts: 24
Joined: Wed Jul 28, 2021 4:32 pm

Post by Persolus » Fri May 13, 2022 12:20 pm

Dorsetandy wrote:
Wed May 11, 2022 4:20 pm
My dealer is Hendy Poole - below are screenshots of the before and after software update. Only the Nav software has been updated, as far as I see everything else remains the same.

B2AFFAD3-3266-4B7F-BF05-DDC403D22783.jpeg

5D89BB40-9D58-4ECB-A87C-B47528BB805F.jpeg

Your local Dealer ought to be able to rectify.
Thank you for the contact. I have spoken to Hendy Skoda Poole, and have my car booked in for Thursday 19th. They were aware of the issue and seemed confident that they could replicate the fix on my car.

I appreciate your help, and will report back next week.

Alyaq
Posts: 2
Joined: Tue May 10, 2022 5:59 pm

Post by Alyaq » Mon May 23, 2022 9:54 am

After a total of 7 days back at the dealers it has finally been fixed after I showed the Dealership manager all your comments on the satnav problems. They uploaded an updated 32gig file from Skoda which took several hours to upload to the car but now works as it should including fixing night mode. Many thanks to all.

Woodyt
Posts: 2
Joined: Fri Feb 25, 2022 2:34 pm

Post by Woodyt » Wed May 25, 2022 9:32 am

Perhaps off subject but my biggest gripe with the SatNav is the inability to search by Postcode.

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RichR
Posts: 1220
Joined: Thu Mar 11, 2021 11:53 am
Location: South end of North Yorkshire

Post by RichR » Wed May 25, 2022 10:10 am

I've never had an issue searching for postcodes: Navigation->Destinations->Search->type the postcode. Select the road it brings up, and then press start.

80F8EA9A-2BF2-4B42-B8CE-60F99E2CCEDE.jpeg

Enyaq iV 80 Sportline, Energy Blue, Assisted Drive Plus, Infotainment Plus, Convenience Plus, Comfort Seat Plus, Transport Pack, Heat Pump, 125kW charging, Built Nov 2021.

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