Enyaq charging problems

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Rai40
Posts: 1
Joined: Wed Sep 27, 2023 9:39 pm

Post by Rai40 »

Hi all,

Back in Aug I took my Enyaq to my local dealer as it wasn't synching my profile. After three weeks, yes it took them that long! I got my car back. They mentioned they restored the software?

This is when the problem started with charging the car at home with my Ohme Pro charger. so, I plugged the car late evening to charge with Intelligent Octopus low tariff the car goes green and then straight into a white light, follows by no light at all.

After a lot of back and forth with Ohme support, they supplied a brand NEW charger. But the car still dropping off the charging sessions and doesn't charge fully to 80%

I have seen on trustpilot similar case where people are having this problem. I also had a report from Ohme showing an error from the car disconnecting and going to sleep mode.

I have raised the issue with Skoda but they have kept blaming the Ohme charger even when it has been replaced. The customer service of Skoda is a total joke. And no-one seems to care at all.

I wonder if someone have been having similar problems with their car charging overnight. It seems to me at this stage after having installed a new charger that this is a car problem rather than blame it on the charger as Skoda dealership told me.

In general, since late August when I picked up the car from the Skoda dealership the car has failed to recognised the charger. Before the charger was replaced it show green light followed by white and then totally off. Also, the Skoda App telling me that the car was not connected when clearly it was.

The car is only a year and a three months old and already is having issues with charging that Skoda is ignoring. I am very disappointed now that I bought the car.

would be very grateful for any help and support.

Best wishes,

Rai
Skoda Enyaq iv80 registered June 2022. Metallic Grey - charger Ohme Pro tethered - using Octopus Intelligent tariff - East Sussex

CrowSysE243
Posts: 200
Joined: Wed Jan 11, 2023 7:22 pm

Post by CrowSysE243 »

I have been using my PodPoint charger to charge my Enyaq for 3 months, without any EV tariff, and expereince no problems. We have also been using the charger for 2.5 years to charge the Kona without any problems. On Wednesday I was finally in a position to attempt to switch to Intelligent Octopus. Initially the test charge failed but when I examined the status in the MySkoda app I found that charging had been turned off. When I initially connected the car the status indicator was green and the charger had been drawing 7kW so the car had been charging and I had not taken any action to stop the charge. Once I turned charging on in the app the test charge was successful and I was able to perform an IO charge overnight to 65% without problem. On Thursday night I connected the car to set up a charge to 80% and the car started charging (green status indicator and charger drawing 7kW) however charging stopped within 1 minute (0.1kWh drawn), the status indicator went off and the MySkoda app showed the car status as having the cable disconnected before Octopus had set up a charging plan. After I disconnecte and reconnected the cable Octopus detected and set up a charging plan resulting in the required 80% charge in the morning.

I think that it is highly unlikely that the problems were due to a fault suddenly and coincidently developing in the charger. I do not have enough data yet to suggest whether there is a problem in the car, the Skoda servers, the Octopus Kraken servers or some interaction between them. My initial assumption, based on how I would design the system, would be that the root cause would be a problem in the car software/firmware but it might be triggered by interaction with Octopus. Octopus do describe IO as a beta product and warn that it may not always work. If the problems persist but only occur shortly after connecting the car to the charger and can be resolved by disconnecting and reconnecting then I can live with the problem with the hope that things will improve with further development.
iV80 Loft, 19"Regulus, Energy Blue, Maxx Pack, Travel Pack, Heat pump. SW 3.5. Collected 3/7/23 Untethered PodPoint + Intelligent Octopus. Third Rock mode 2 charger with Tough Leads modular extension lead and adapters.
Chappers123
Posts: 2
Joined: Tue Oct 03, 2023 6:44 pm

Post by Chappers123 »

Hi Rai,
We are experiencing an identical problem. Did you get to the bottom of it? Did you manage to solve it?
Thanks
YODA
Posts: 1
Joined: Sat Apr 27, 2024 3:06 pm
Location: Somerset UK

Post by YODA »

I have been having the same problems, but from day 1 on a brand new Enyaq 85x
I cannot charge it at home so have gone to McDonalds to use their 125 kw charger which is nearly 15 miles away. It charges on that OK.
OHME Pro charger will only charge for 10 minutes and the app on my phone will not recognize the car is plugged in. The car has been in the garage for 2 months in which time "they" have done 75 miles in it, had an accident which has damaged a wheel and written off a tyre and I believe the suspension is damaged as well. "they" have returned this brand new car to me on a flat bed saying they cant repair it. So I have £53,000 worth of EV sat on my drive that will not charge at home.
Skoda have been no help at all and have advised me to go to the Ombudsman!!!!!!!! Skoda must know the Ombudsman will take no action at all.


Any suggestions from anyone please?
RoeDeer
Posts: 1
Joined: Sun Oct 20, 2024 8:52 am

Post by RoeDeer »

I have struggling with this issue for months. I have an Enyaq 85 with Ohme Home Pro using OVO Charge Anytime tariff. Ohme have been very helpful. If there is no tariff, the Ohme charger works without issue. Add the tariff for reduced charging costs and the problems start. After much experimentation it has been concluded that there is a conflict between the scheduled charging in the Ohme app and the scheduled charging in OVO charge anytime. These two schedules conflict with each other, sending the car conflicting instructions. The car decides it is not accepting these instructions and refuses to charge.

The problem is not Skoda or the car, nor is it necessarily Ohme or OVO. However, the scheduling conflict would suggest better integration between Ohme and the energy supplier would be helpful.

In my case I have solved the problem by using the Ohme charger as a dumb charger, letting OVO charge anytime do the charge scheduling. Switch off dynamic charging. I can always charge overnight and the car is ready in the morning.

For those using Octopus, I suspect the problem is the same. A scheduling conflict between Ohme and Octopus.

I no longer use the Ohme app. Any attempt to do so generates these conflicts.
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Martin26
Posts: 89
Joined: Mon Jul 31, 2023 7:49 am

Post by Martin26 »

RoeDeer wrote: Sun Oct 20, 2024 9:14 am
For those using Octopus, I suspect the problem is the same. A scheduling conflict between Ohme and Octopus.

I no longer use the Ohme app. Any attempt to do so generates these conflicts.
I use Ohme Home Pro with Octopus and its always worked flawlessly, never had any issues. All scheduling is done in the Ohme app (only).
Enyaq 85 Sportline with Transport Pack
Race Blue
Ordered 23-Sep-23, delivered 08-May-24
cherryboy
Posts: 22
Joined: Thu Apr 18, 2024 1:22 pm

Post by cherryboy »

Until now mine has worked perfectly using an Ohme charge with Intelligent Octopus. Last night I plugged in as usual asking Ohme to add 60%. Woke up this morning to find a warning message saying scheduled charging would not be completed on time. Only 10% had been added.

I've been in touch with Ohme who say their logs say the car went into a "suspended ev" mode which was why charging stooped. |Has anyone had something similar and can advise how to stop this happening again
Enyaq Coupe 80 Suite, Plus Pack
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