Software update requiring a new screen?

[Ovv]

My 60 went into the dealer due to a stuck solenoid on the charging flap last Wednesday. The wait time for this was nearly 30 days just trying to book it in myself, so I went through Skoda assist in order to get to speed things up. I was also told there was a recall on the car, which when I dropped it off I was told this was a software update.

Solenoid is now fixed but they were unable to perform the update on Friday stating that they were going to have to raise a ticket with Skoda directly as it kept failing. Today, I've been told the car now requires a new central screen in order to get the update but the screen is currently on back order. I've no reason to doubt them and have taken what they said at face value.

I will enquire again directly with them when I go to collect a courtesy car tomorrow however I wondered if anyone else has had this issue and if anyone has any any insider info on roughly how long a new central screen will take?

[Aragorn]

My car also had the update recently, no issues with the screen but they did say the update failed and had to be restarted. Seemingly a common occurence, mine was apparently "quite a good one" and only crashed once. Some cars crash many times according to the service advisor. I guess its possible the update has crashed at an inoppertune moment and "bricked" the screen.

[Ovv]

Yep, from the conversation on Friday, it sounded like they had bricked it, at least that's what I understood from the words "your car's inoperable at the moment". What was the software version that you went upto?

[Aragorn]

3.0 to 3,7 for me

[Ovv]

Thanks - that was what I was expecting it to be. Might be long wait if they are struggling with back ordering of parts

[Aragorn]

VAG stock holding is a bit weird. "backorder" means there are none in the UK warehouse.

If the main european warehouse has stock, then clearly back order just means "it'll take a week or so to get it shipped from europe", so not really a big deal.

If the main european warehouse doesnt have stock, well then it could be months if they're having to source stock from suppliers further up the supply chain...

Unfortunately they dont really seem to have any visibility on that, they just place the order and then wait.

[Ovv]

Thanks that's good to know. I picked up my courtesy at lunch (MG4). When I mentioned that my car was going to to need an MOT in a couple of weeks, I was told that the dealership could arrange this for me, which to me suggests its going to be there for quite a while.

[Pksk]

Mine had similar but they fried the control unit. As others have said backorder just means not in country. Took about 10 days for the new control unit. The Skoda customer care team have been very good in my experience when this happened and tracked the part and kept me and the dealer updated.

[Ovv]

Thanks for the reply. I assumed that it would be a couple of weeks.

[RichR]

When mine went from ME 2.6 to 3.2, they had an issue with the passenger airbag light staying on. They ordered a new airbag and loom just in case, but when they were telling why it might need to stay with them for a few more days, I mentioned that maybe it might be related to the centre roof console being different on earlier cars (no spanner or emergency call buttons). They checked again with Skoda and discovered that yes, all they had to do was change a setting to tell the module that it was the earlier console, and so it sent the correct signals to it.

I think most dealership workshops really do care about minimising the delays for the customer, not least because if the car isn't driveable it's taking up space in their workshop stopping them from doing something else. Also despite being sold for nearly 5 years, the Enyaq is fairly low numbers and quite different to the ICE cars they're used to working on, and so they are having to refer to Skoda in Czechia a lot more than they would for tasks on say an Octavia that they're more familiar with.