App Not Working

All Skoda Enyaq related discussions
Archer17
Posts: 45
Joined: Wed Oct 06, 2021 3:20 pm

Post by Archer17 »

Same here, just keeps asking me to add a new vehicle. It did the same last Wednesday afternoon.
Skoda Enyaq 80 Sportline collected 29/09/21. Quartz grey metallic, Pan roof, tow bar, 125 charging, Comfort seat, Drive Sport+, Climate pack+, Assisted Drive, Parking, Light and View and Convenience pack.

Goaty
Posts: 1576
Joined: Sat May 22, 2021 3:27 pm

Post by Goaty »

That’s interesting…. Just went into the app to see if it’s back online and now my Enyaq has disappeared from the garage.

To be fair, the app is only a ‘Beta’ so teething troubles are to be expected. First time the app has let me down (in two and a half weeks of ownership).

715A3844-92F2-4B7D-86BA-5A03110AEC31.png

iV80 Loft, Black, 21” Betria, 125kW, Climate Plus, Asst Drive Basic. Tethered PodPoint. Ordered May 2021. Delivered Nov 2021. Regrettably returned Jan 2024 (Company car. Changed jobs).
Westy
Posts: 82
Joined: Wed Sep 29, 2021 4:02 pm

Post by Westy »

Last time we had an update mine went awol for 30 minutes then just reappeared. Probably a server down somewhere
Enyaq 80 Loft
Quartz Grey
Climate Pack, Assisted Drive, 125Kw

Replacing a Passat GTE Estate
Goaty
Posts: 1576
Joined: Sat May 22, 2021 3:27 pm

Post by Goaty »

Westy wrote: Mon Nov 22, 2021 9:30 am Last time we had an update mine went awol for 30 minutes then just reappeared. Probably a server down somewhere

Ah ok thanks- I’ll leave it alone and see what happens 👍
iV80 Loft, Black, 21” Betria, 125kW, Climate Plus, Asst Drive Basic. Tethered PodPoint. Ordered May 2021. Delivered Nov 2021. Regrettably returned Jan 2024 (Company car. Changed jobs).
Perchede
Posts: 444
Joined: Tue Jun 15, 2021 12:09 pm

Post by Perchede »

App working fine for me (Android 11).
IV60 Energy Blue, Loft, Matrix LED Lights, Drive assist+, Parking Assist+, HUD, Transport, Comfort, Tow bar. Schneider EV Link charger, 7000 Govt Grant - France, Delivered June 21.
darkside66
Posts: 137
Joined: Tue Nov 02, 2021 8:38 am
Location: In The middle (Leicestershire) then over to the right (Norfolk)

Post by darkside66 »

Just checked again @ 10.30 and still not working :shock:
Sportline 80 Black Magic Comfort Seat + climate + infotainment + Drive Sport + Assisted Drive Betria 21 Standard charging
Mrs Darkside Vauxhall Mokka e
Yipeeee we are an all electric household :D :D Oh no just remembered I have a petrol mower :o
Westy
Posts: 82
Joined: Wed Sep 29, 2021 4:02 pm

Post by Westy »

Might be an issue just with IOS, but could also be a UK issue. Different servers maybe?
Enyaq 80 Loft
Quartz Grey
Climate Pack, Assisted Drive, 125Kw

Replacing a Passat GTE Estate
bautasten
Posts: 3
Joined: Thu Nov 18, 2021 1:04 pm

Post by bautasten »

Westy wrote: Mon Nov 22, 2021 10:45 am Might be an issue just with IOS, but could also be a UK issue. Different servers maybe?
It's not a UK-only issue, I'm in Sweden and I have the same issue with the app this morning. So I guess it's a global problem.
User avatar
RichR
Posts: 1918
Joined: Thu Mar 11, 2021 11:53 am
Location: South end of North Yorkshire

Post by RichR »

People on the Facebook groups are reporting that it seems to be back up now. This is the problem with relying on internet based services, occasionally they go down and there's not a lot you can do about it.

But at least it was only a minor inconvenience with a non-critical system. You could still go to the car and turn the heating on manually. Not like Tesla's little outage the other day where people couldn't even unlock their car with the app (though the keycard still worked fine, but I guess most people leave that at home).
Enyaq iV 80 Sportline, Energy Blue, Assisted Drive Plus, Infotainment Plus, Convenience Plus, Comfort Seat Plus, Transport Pack, Heat Pump, ME3.2, Built Nov 2021.
Goaty
Posts: 1576
Joined: Sat May 22, 2021 3:27 pm

Post by Goaty »

RichR wrote: Mon Nov 22, 2021 12:06 pm ….Not like Tesla's little outage the other day where people couldn't even unlock their car with the app (though the keycard still worked fine, but I guess most people leave that at home).

Yes 🤣🤣🤣. Facebook had a similar issue recently where their ‘smart building’ security wouldn’t let the engineers in to fix the server problems, or whatever they needed to do 🤪

Use….. a key 🔑 😆
iV80 Loft, Black, 21” Betria, 125kW, Climate Plus, Asst Drive Basic. Tethered PodPoint. Ordered May 2021. Delivered Nov 2021. Regrettably returned Jan 2024 (Company car. Changed jobs).
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