Minor App bug: Range

Faults and Technical chat for the Skoda Enyaq
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HarryHuk
Posts: 498
Joined: Wed Feb 09, 2022 8:58 pm

Post by HarryHuk »

I've noticed if the MySkoda app is set to metric, and the car's distance units is set to miles, the app will sometimes (but not always) report the range in miles as range in km (i.e. without converting).

E.g. if the car says the battery state is 73% and the range is 172miles, the app will present it as 73% and range is 173km.

Obvious workaround is to have the app and car set to use the same units.
60 Loft Graphite Grey ordered late Nov 2021, delivered late June 2022. UK based
Heat pump, 19" wheels,
chrome, transport, sport drive basic, assisted drive basic, parking basic, light and view basic. ME3.0.0 (from factory)

Skeniv
Posts: 142
Joined: Sun Dec 05, 2021 6:39 am
Location: Surrey/Hampshire

Post by Skeniv »

The MyŠKODA app at this point is definitely not the most stable. I encounter numerous different bugs from time to time but the one that happens the most is the info about Doors and lights missing, and occasionally displays the complete wrong mileage left compared what the car itself displays.

If you shake your phone a bug report page appears, fill it out and hopefully the more that do, they’ll act on the feedback 🤞🏾.

6A65FE4D-9069-422A-9FE5-6780277159E8.jpeg

Enyaq iV60 Loft, Brilliant Silver, 19” Regulus Anthracite. Plus Package. MY22 (Ordered 07/21 - Delivered 06/22).
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MikeJL
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Post by MikeJL »

The app knows your car, but you have to fill in your VIN to submit a bug report. Lazy programming & suggest that will deter many users.
28/8/21 Ordered IV60 Lounge, Quartz Grey Metallic. Delivery quoted 6 months!
25/6/22 Collected car!
Software : ME3.0
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HarryHuk
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Post by HarryHuk »

Skeniv wrote: Wed Jun 29, 2022 3:30 pm If you shake your phone a bug report page appears, fill it out and hopefully the more that do, they’ll act on the feedback 🤞🏾.

Brilliant! :lol: That's good to know, thanks. Is that standard?

I've already sent an email anyway, and got a reply.
60 Loft Graphite Grey ordered late Nov 2021, delivered late June 2022. UK based
Heat pump, 19" wheels,
chrome, transport, sport drive basic, assisted drive basic, parking basic, light and view basic. ME3.0.0 (from factory)
ComicGeek
Posts: 83
Joined: Sun Feb 06, 2022 8:20 am

Post by ComicGeek »

HarryHuk wrote: Wed Jun 29, 2022 3:57 pm
Skeniv wrote: Wed Jun 29, 2022 3:30 pm If you shake your phone a bug report page appears, fill it out and hopefully the more that do, they’ll act on the feedback 🤞🏾.

Brilliant! :lol: That's good to know, thanks. Is that standard?

I've already sent an email anyway, and got a reply.
What did they say? That's happening all the time with me now, never used to.
aljack42
Posts: 42
Joined: Mon Sep 27, 2021 1:29 pm
Location: East Anglia

Post by aljack42 »

Skeniv wrote: Wed Jun 29, 2022 3:30 pm The MyŠKODA app at this point is definitely not the most stable. I encounter numerous different bugs from time to time but the one that happens the most is the info about Doors and lights missing, and occasionally displays the complete wrong mileage left compared what the car itself displays.

If you shake your phone a bug report page appears, fill it out and hopefully the more that do, they’ll act on the feedback 🤞🏾.


6A65FE4D-9069-422A-9FE5-6780277159E8.jpeg
My MySkoda app does just the same. Door and window status often blank and remaining range sometimes, but not always, much less than reality as reported on the car. The remote control of A/C does work every time though.

Sent Bug report as app miles = 122, but car GOM = 198 miles at 78% charge.
Last edited by aljack42 on Thu Jun 30, 2022 8:22 am, edited 2 times in total.
iV60 Loft Quartz (now Graphite) grey. Towbar, Comfort+, Convenience, Light & View Basic, Transport, Parking+, Climate+, Sunroof, Assisted Drive Basic, Drive Sport Basic, Family+, Ordered 21 Sept '21. Delivered 27/6/22 with version 3 s/w
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HarryHuk
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Joined: Wed Feb 09, 2022 8:58 pm

Post by HarryHuk »

ComicGeek wrote: Wed Jun 29, 2022 4:36 pm
HarryHuk wrote: Wed Jun 29, 2022 3:57 pm
Skeniv wrote: Wed Jun 29, 2022 3:30 pm If you shake your phone a bug report page appears, fill it out and hopefully the more that do, they’ll act on the feedback 🤞🏾.

Brilliant! :lol: That's good to know, thanks. Is that standard?

I've already sent an email anyway, and got a reply.
What did they say? That's happening all the time with me now, never used to.

I gave them chapter and verse on phone model, os and app versions. It was the end of the working day, so we'll see what they say tomorrow
60 Loft Graphite Grey ordered late Nov 2021, delivered late June 2022. UK based
Heat pump, 19" wheels,
chrome, transport, sport drive basic, assisted drive basic, parking basic, light and view basic. ME3.0.0 (from factory)
Goaty
Posts: 1576
Joined: Sat May 22, 2021 3:27 pm

Post by Goaty »

I didn’t know about the shake thing to submit a bug report. I’ll definitely start using that. I had an issue the other day where the app was insisting the charger wasn’t connected, but my Enyaq was definitely charging.

By the way (lazy programming indeed!) - to get access to your VIN, just press the ‘more’ icon in the bottom right, and then select Vehicle Details. You should then be able to copy the VIN and paste it into the Bug Report page.

A242B054-360D-4712-8FCD-16D13B737A36.jpeg

iV80 Loft, Black, 21” Betria, 125kW, Climate Plus, Asst Drive Basic. Tethered PodPoint. Ordered May 2021. Delivered Nov 2021. Regrettably returned Jan 2024 (Company car. Changed jobs).
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HarryHuk
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Post by HarryHuk »

So yesterday, I put the car in miles, and the app in Imperial (UK) and synced the app and they both agreed at 170 miles range.

This morning the app was showing 105 miles (= 170km...freak out time because I have a journey to make today...)

Went to the car, still showing 170 miles. Refreshed the app's display a few times, and it's back to 170 miles as well...

It probably only works consistently when both are in metric.
60 Loft Graphite Grey ordered late Nov 2021, delivered late June 2022. UK based
Heat pump, 19" wheels,
chrome, transport, sport drive basic, assisted drive basic, parking basic, light and view basic. ME3.0.0 (from factory)
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HarryHuk
Posts: 498
Joined: Wed Feb 09, 2022 8:58 pm

Post by HarryHuk »

Goaty wrote: Thu Jun 30, 2022 6:10 am I didn’t know about the shake thing to submit a bug report. I’ll definitely start using that. I had an issue the other day where the app was insisting the charger wasn’t connected, but my Enyaq was definitely charging.

By the way (lazy programming indeed!) - to get access to your VIN, just press the ‘more’ icon in the bottom right, and then select Vehicle Details. You should then be able to copy the VIN and paste it into the Bug Report page.

Even if you have multiple cars registered in the app, it could present you with a dropdown/popup selector
60 Loft Graphite Grey ordered late Nov 2021, delivered late June 2022. UK based
Heat pump, 19" wheels,
chrome, transport, sport drive basic, assisted drive basic, parking basic, light and view basic. ME3.0.0 (from factory)
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