Battery Fault in ID3s and ID4s

[Aragorn]

I dont have a list, but its on the dealership map thing. When you click into a dealer they will list "HV Battery Repair Specialist"

You can also filter the map by that option:

[Mrspacker]

I’ve taken a car out on HP in August and got a recall some weeks later. I was told to take it nearly 100 miles away. Tried to advise that my car wouldn’t even get me that far on a full charge. I finally handed over the car 2 weeks ago and it will go to another dealership on 01/04! I’m building a case currently. Mainly that a Skoda dealership allowed me to pay and drive away a car on a known recall. Any advise anyone?

[AVoynov]

Hello Dears!

I live in Bulgaria and I bought my Enyaq 80 in Dec 2022 used from Germany, when it had 10k km on board. Back then the dealers in Bulgaria and Romania quoted me 15+ months delivery time.

I got the dreaded car battery error over Christmas.

I dropped the car off on January 17 at the local Skoda dealer in Sofia. They replaced battery module 11, but after 1000 km same error appeared.

Took it back on Feb 26 and now I got a nasty surprise:
“Your vehicle is not under warranty?! It used to be a Skoda test vehicle, which was sold without warranty. The Manufacturer refused to cover the costs so now you have to pay for it or we can put your old module in”

The vehicle falls under the specified VIN range for the 93Q3 service campaign, but yet they just refused to honor the campaign.

Strange thing is that Skoda Auto dealer in Mlada Boleslav owned the vehicle and sold it in November 2022, 4 months after the start of the battery service campaign, without warranty on the battery, knowing that there might be a problem with the battery.

Even worse is they don’t know why the same battery module 11 is showing lower voltage, after it was replaced, so the same error reappeared.

I have to admit that I will need some time to recover from what they just did.

it seems borderline fraud to me

[Jamie1c]

Hello Dears!

I live in Bulgaria and I bought my Enyaq 80 in Dec 2022 used from Germany, when it had 10k km on board. Back then the dealers in Bulgaria and Romania quoted me 15+ months delivery time.

I got the dreaded car battery error over Christmas.

I dropped the car off on January 17 at the local Skoda dealer in Sofia. They replaced battery module 11, but after 1000 km same error appeared.

Took it back on Feb 26 and now I got a nasty surprise:
“Your vehicle is not under warranty?! It used to be a Skoda test vehicle, which was sold without warranty. The Manufacturer refused to cover the costs so now you have to pay for it or we can put your old module in”

The vehicle falls under the specified VIN range for the 93Q3 service campaign, but yet they just refused to honor the campaign.

Strange thing is that Skoda Auto dealer in Mlada Boleslav owned the vehicle and sold it in November 2022, 4 months after the start of the battery service campaign, without warranty on the battery, knowing that there might be a problem with the battery.

Even worse is they don’t know why the same battery module 11 is showing lower voltage, after it was replaced, so the same error reappeared.

I have to admit that I will need some time to recover from what they just did.

it seems borderline fraud to me

That does not sound right to me.. I'd be delving deeper in to that because there must be a warranty. I could be wrong but that's very suspect.

[AVoynov]

Well, here is the official confirmation from Skoda:
Dear Mr. Voynov,



Thank you for your e-mail addressed on the Headquarters of ŠKODA AUTO, to Mr. Klaus Zellmer.



We would like to inform you that our Customer Care department has been entrusted to review your message and we are writing in response to your recent inquiry about the warranty of your Škoda vehicle.



We regret to inform you that, after careful review, we must confirm the information you received from our representative organization in Bulgaria, company EURATEC LTD. that is entitled to respond to all queries, comments and claims of customers in accordance to the current legislation of your country and warranty and claim conditions as well as with the approved repair technology. The vehicle you purchased was a manufacturer's test vehicle. These vehicles are used for testing purposes before they are sold, and as such, they are sold without a warranty.



Your vehicle was sold in October 2022, and as per our policy, all manufacturer test cars are sold without warranty. We understand that this may not be the news you were hoping for, and we sincerely apologize for any inconvenience this may cause.



We appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact our representative organization in Bulagaria - EURATEC LTD.



Yours sincerely,

[ricky10]

Sounds like you need to raise a legal case with your Bulgarian dealer