Forum for all Skoda Enyaq Owners
https://www.enyaqforums.co.uk/
Just checked and the wesser highway is at emden now and due in Grimsby tomorrow. I’ve just emailed my dealer to see if mine might be on it - and asked if I get to choose my number plate
Utterly horrendous customer service from Skoda, leaving the dealers hanging and exposed and customers without their cars. Fully agree with you, if there was an alternative then I'd cancel the order right now but unfortunately don't have much of a choice but definitely wouldn't buy new from them again and would certainly advise anyone against ordering from them!c18n wrote: ↑Sat Jul 02, 2022 10:07 am Hello, I’ve followed posts here for a long time. Thanks to all for sharing.
I ordered in July 2021.
Given the approaching anniversary, I’ve complained that I don’t have a build date or any real idea when my car will be delivered.
My leasing company has been in touch with their Skoda contact, and subsequently advised me to be prepared to wait another 12 months, so 2 years from order date.
Effectively, Skoda isn’t giving any real date/estimate and my leasing company is trying to estimate/guess, albeit poorly informed by Skoda.
I’ve also been told that Skoda is prioritising builds in order of:
1. 60 model
2. 80 model without options
3. 80 model with options
I understand that there are unprecedented supply issues and that there is variability, related to model, options, leasing, etc. But I see similar orders placed after mine and delivered earlier, and I see few orders as early as mine that remain undelivered and even unscheduled.
I find Skoda’s opaque and uncommunicative approach extremely poor.
My leasing company and dealer don’t appear to be able to do anything about the situation. There doesn’t appear to be any recourse with Skoda.
I’m extremely annoyed by Skoda’s behaviour and don’t have a good alternative at the moment. But I won’t forget my experience and I doubt I'll consider buying Skoda and VW Group ever again.
Totally agree Skoda has left the dealers hanging , the communications from the factory is dreadful, I’m over 8.5 months now and my order hasn’t even been accepted. I contacted Skoda and all I got was “contact your dealer “ , the dealers get the info from them .definitely going to be our last Skoda after this . My wife was going to trade in her Karoq but not now . I’ve already put a deposit on a Toyota as well so if that arrives first then Toyota gets my money. Skoda needs to get the customer service sorted because right now it’s non existent.robbo wrote: ↑Mon Jul 04, 2022 2:55 pmUtterly horrendous customer service from Skoda, leaving the dealers hanging and exposed and customers without their cars. Fully agree with you, if there was an alternative then I'd cancel the order right now but unfortunately don't have much of a choice but definitely wouldn't buy new from them again and would certainly advise anyone against ordering from them!c18n wrote: ↑Sat Jul 02, 2022 10:07 am Hello, I’ve followed posts here for a long time. Thanks to all for sharing.
I ordered in July 2021.
Given the approaching anniversary, I’ve complained that I don’t have a build date or any real idea when my car will be delivered.
My leasing company has been in touch with their Skoda contact, and subsequently advised me to be prepared to wait another 12 months, so 2 years from order date.
Effectively, Skoda isn’t giving any real date/estimate and my leasing company is trying to estimate/guess, albeit poorly informed by Skoda.
I’ve also been told that Skoda is prioritising builds in order of:
1. 60 model
2. 80 model without options
3. 80 model with options
I understand that there are unprecedented supply issues and that there is variability, related to model, options, leasing, etc. But I see similar orders placed after mine and delivered earlier, and I see few orders as early as mine that remain undelivered and even unscheduled.
I find Skoda’s opaque and uncommunicative approach extremely poor.
My leasing company and dealer don’t appear to be able to do anything about the situation. There doesn’t appear to be any recourse with Skoda.
I’m extremely annoyed by Skoda’s behaviour and don’t have a good alternative at the moment. But I won’t forget my experience and I doubt I'll consider buying Skoda and VW Group ever again.
So that's at least 2 of us with graphite grey Enyaqs in Cambridge then. Got mine last week. Interesting that you have got the extra side sensors despite not ordering them and I do not have these sensors even though I ordered Parking Plus. I got 360° cameras which is more useful to me than intelligent parking. Verdict: Great Car!!concorde1987 wrote: ↑Mon Jul 04, 2022 1:10 pm After 10 months she's finally arrived!
Evie.jpg
Yet to take her a spin but had a good look around and pleased to see front parking sensors (I didn't order any parking pack so didn't expect them), nice little Brucie bonus! On top of that, there seems to be parking assist, though yet to try it.
Your sig suggests your car was delivered on the 9th July... this coming Saturday! I think it should be 9th June
