Octopus intelligent go tariff pod point and enyaq

[toffee king]

Please help, Škoda iv60 Enyaq moved to Octopus energy but cannot get the intelligent tariff to locate my car. Location turned on - pod point charger on manual etc. Bottle of scotch for whoever solves the problem tech support from octopus have disappeared. So need this group to please help! Thank you in advance !

[Bd71]

I asked Skoda this question, here's their reply

Thank you for your email.

We wanted to inform you about a recent development concerning the usage of energy apps, such as Octopus and Eevee, with Skoda vehicles through our application.

Unfortunately, due to the overwhelming volume of information requests and extractions, our system has reached its limit capacity. As a result, our application is no longer able to handle the integration of third-party energy apps, leading to a "limit by VIN was reached" quota.

Regrettably, this means that the compatibility between Skoda vehicles and these energy apps is no longer possible within our system. We understand that this may cause inconvenience, and we sincerely apologize for any disruption to your experience.

While it may not be possible to use both apps simultaneously due to technical constraints, you can still access each app independently. This means that you can use the Skoda app exclusively without the Octopus integration and vice versa.

We appreciate your understanding and patience during this time.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Octopus response after sending them this email was that I could still use Octopus Go and set my ev charger via the app to their 4 hour cheaper overnight slot. Works a treat but pay slightly more per kWh than the Intelligent Go and the day rate has increased but still worth it for me.

Best regards,

[Dorsetandy]

I thought EVs are supposed to get improvements over time - not have useful facilities like smart charging removed! Personally my other EV is linked to Intelligent Octopus and my Enyaq is the “dumb car” with charging controlled through my smart charger. This still gives me 6 hours of charging at 0.075p kWh which is better than Octopus Go which I used to have.

My recollection is that Skoda is partnered with Pod Point which is not a charger configured to work with IO - please correct me if this has changed!

Some time ago I did ask my smart charger company (SyncEV) whether they had any plans to integrate with Octopus IO and their reply was that they would be happy to but it needed Sync EV charger owners to request integration from Octopus. A possible solution if you currently have a non compatible EV charger might be to ask the company or Octopus if there are any plans to integrate.

[CrowSysE243]

My recollection is that Skoda is partnered with Pod Point which is not a charger configured to work with IO - please correct me if this has changed!

At the time that I ordered mine, Ohme was the charger that was being promoted by the dealer. As we already had Pod Point we did not take up the offer. Ohme is still the recommended charger - https://www.skoda.co.uk/electric-hybrid-cars/charging ("Our recommended supplier is Ohme, one of the UK’s leading providers of electric vehicle charging. Their chargers come with market leading features such as smart scheduling and intelligent charging.")

Shortly after we got the Enyaq, Skoda was promoting Intelligent Octopus, having previously having previously promoted Go. The adverts at least implied that the control was via the car. The latest promotion (https://www.skoda.co.uk/electric-hybrid ... opus-offer) is for control via the charger ("By communicating through your compatible home charger such as the Ohme home EV charger, Octopus is able to provide a low cost to charge your electric car for six hours every night.").

[Aragorn]

Does seem incredibly short sighted if they have blocked it... I do wonder if its more of a missunderstanding and related to other apps (like the eevee mentioned) which are polling the car to gather trip info etc.

[RichR]

I can confirm that control via the charger is much more reliable - as it's not dependent on the car making a 4G mobile connection to the internet (mobile signal is patchy here), and you're not at the mercy of Skoda's overloaded servers. Your charger (be it Ohme, Zappi or any of the other supported ones) has a far more stable connection to the internet as it's generally via wifi and is always in one place.

Not had one issue since Octopus allowed control of my Zappi charger. I just plug in, within a few seconds the app shows the scheduled times I'll get cheap electricity and the car starts and stops charging within those slots.

Don't forget that Skoda (well, Cariad/VW technically) were under no obligation to open up access to their API to Octopus, Tronity or anyone, and that Octopus Intelligent is a beta product, so could stop working or be withdrawn at any time.

[Aragorn]

Pretty sure Ohme uses 4G so not much of a benefit there, and using charger integration requires faff with setting charge amounts every night. Car integration is a nicer solution IMO.

If Cariad had blocked Octopus, i'd have thought we'd have heard about it in the news... It feels like a regurgitation of the stuff going around at christmas when they had a bit of a hiccup to me.

[RichR]

Ah, I didn't realise that was the case with Ohme. With Zappi it was really simple - just had to enter my Zappi credentials into the Octopus app, and everything just worked. Didn't need to change any settings on the Zappi.

[orrery]

It is still clear that VW Group / Skoda don't understand the modern world and IT, despite statements to the contrary. They need to jump through hoops in order to sort this out, but their statement shows no signs of their acknowledging this. They'll lose a lot of customers if they don't shake themselves up - and they need to consider that the Chinese are eagerly looking forwards to eating VW's dinner. I see no reticence on behalf of UK drivers when it comes to buying Chinese cars.

[zeeandmartin]

I asked Skoda this question, here's their reply

Thank you for your email.

We wanted to inform you about a recent development concerning the usage of energy apps, such as Octopus and Eevee, with Skoda vehicles through our application.

Unfortunately, due to the overwhelming volume of information requests and extractions, our system has reached its limit capacity. As a result, our application is no longer able to handle the integration of third-party energy apps, leading to a "limit by VIN was reached" quota.

Regrettably, this means that the compatibility between Skoda vehicles and these energy apps is no longer possible within our system. We understand that this may cause inconvenience, and we sincerely apologize for any disruption to your experience.

While it may not be possible to use both apps simultaneously due to technical constraints, you can still access each app independently. This means that you can use the Skoda app exclusively without the Octopus integration and vice versa.

We appreciate your understanding and patience during this time.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Octopus response after sending them this email was that I could still use Octopus Go and set my ev charger via the app to their 4 hour cheaper overnight slot. Works a treat but pay slightly more per kWh than the Intelligent Go and the day rate has increased but still worth it for me.

Best regards,

Oh Bugger ...... so I guess the only option is to use the scheduling built in to the car and charge from 23.30 to 5.30 AM if I want the cheap tariff?