Octopus intelligent go tariff pod point and enyaq

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H71BCD
Posts: 3
Joined: Fri Dec 09, 2022 3:16 pm

Post by H71BCD »

Just switched to Ecotricity as got totally fed up with trying to get Octopus intelligent go to work. I counted over 20 attempts, reloads of the app and everything else but always got the oops there is a problem message. Octopus blamed the car, Skoda blamed Pod Point and Pod Point blamed Octopus and Skoda.

cherryboy
Posts: 14
Joined: Thu Apr 18, 2024 1:22 pm

Post by cherryboy »

As a newbie I’m confused. I have a nearly new 80 on order to be picked up in May and was about to order a Hypervolt charger.

Does this mean if I want use intelligent Octopus I need to use a charger that is supported by Octopus, that Renan link up via the Enyac. Looking on their site I can only find Ohme, Zappi and Wallbox as supported by Octopus.

Is this correct, and which is recommended - Wallbox seems to have lot of bad reviews on Trustpilot whereas the others get good ratings.
Enyaq Coupe 80 Suite, Plus Pack
Beard
Posts: 6
Joined: Tue May 07, 2024 9:30 pm

Post by Beard »

Bd71 wrote: Sun Mar 31, 2024 1:22 pm I asked Skoda this question, here's their reply

Thank you for your email.

We wanted to inform you about a recent development concerning the usage of energy apps, such as Octopus and Eevee, with Skoda vehicles through our application.

Unfortunately, due to the overwhelming volume of information requests and extractions, our system has reached its limit capacity. As a result, our application is no longer able to handle the integration of third-party energy apps, leading to a "limit by VIN was reached" quota.

Regrettably, this means that the compatibility between Skoda vehicles and these energy apps is no longer possible within our system. We understand that this may cause inconvenience, and we sincerely apologize for any disruption to your experience.

While it may not be possible to use both apps simultaneously due to technical constraints, you can still access each app independently. This means that you can use the Skoda app exclusively without the Octopus integration and vice versa.

We appreciate your understanding and patience during this time.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Octopus response after sending them this email was that I could still use Octopus Go and set my ev charger via the app to their 4 hour cheaper overnight slot. Works a treat but pay slightly more per kWh than the Intelligent Go and the day rate has increased but still worth it for me.

Best regards,
This seems a bit odd, considering there's a Skoda / Octopus Intelligent Go promo... https://octopus.energy/skoda/
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ETA late September 2024
85x Moonlight White, Maxx pack, Vega wheels
°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°°
Aragorn
Posts: 469
Joined: Mon Dec 05, 2022 5:03 pm

Post by Aragorn »

My suspicion is VAG have blocked unapproved third party apps from connecting. Octopus is probably licenced/approved and thus still works fine.

Customer service are clueless and just deflecting.
'21 Enyaq 60 Ecosuite
snoopw
Posts: 5
Joined: Mon Jun 10, 2024 9:12 am

Post by snoopw »

Just trying to setup my new Enyaq iV vRS with IO and I'm experiencing the same issue.

Octopus customer service have been no help and seem oblivious to the issue. Has anyone else had it confirmed that VW/Skoda are blocking this so I can stop wasting my time battling with it :(
kdwolf
Posts: 42
Joined: Wed Apr 24, 2024 5:52 pm

Post by kdwolf »

snoopw wrote: Mon Jun 10, 2024 9:41 am Just trying to setup my new Enyaq iV vRS with IO and I'm experiencing the same issue.

Octopus customer service have been no help and seem oblivious to the issue. Has anyone else had it confirmed that VW/Skoda are blocking this so I can stop wasting my time battling with it :(
I think many already did here, myself included. The issue has nothing to do with Octopus though, therefore they cannot help - it lies with Skoda, who provided the API, which doesn't work / is useless.
85x Sportline Plus with sunroof and 21" tyres. April 2024
IanEV
Posts: 269
Joined: Tue Jan 04, 2022 9:07 pm

Post by IanEV »

My Podpoint works on IO without issue
Ordered August 2021, collected 28/4
iV60 Loft, v3.0 software,
Velvet red, pano roof,
basic parking and convenience pack
100kw upgraded free of charge
Podpoint home charger
legless
Posts: 21
Joined: Wed Dec 20, 2023 4:43 pm

Post by legless »

They're not blocking it.

I've managed to set up my 2024 85 Sportline on IO and a Pod Point.

It's not exactly reliable though. It seems to 'miss' charge sessions in the early hours of the morning regularly, so I'll often wake to a c.65% SOC rather than the 80% I was expecting.
snoopw
Posts: 5
Joined: Mon Jun 10, 2024 9:12 am

Post by snoopw »

This is the response I got today from Skoda Customer Services

Thank you for contacting Škoda UK. I am sorry to hear that you are experiencing difficulty linking your Octopus account to your My Škoda app.

Kindly note that I have contacted our Škoda Digital Support Team for further clarity on this. I spoke to Alviro, who has advised that you will not be able to link your Octopus account to your Škoda app as this will not work. This can only be linked with the Powerpass account.

The Škoda app no longer allows this as it is not available due to it having caused many issues prior. You will be able to use Octopus separately, but not through the Škoda app.
snoopw
Posts: 5
Joined: Mon Jun 10, 2024 9:12 am

Post by snoopw »

For anyone else who has been struggling with this, I attempted the integration again yesterday and have successfully connected.

Some of the prompts appeared slightly different so whether Skoda and Octopus have been working on this in the background who knows?

Unfortunately my first overnight charge did not happen, I'm guessing I got something wrong in want seems a quirky triggering procedure, so will give it another go over the weekend.
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