Enyaq with a battery problem.

[Geesterbug]

We’ve got an Enyaq iV60. It was purchased in April 2023, having been registered as a demo in Dec. 22. We stay in Aberdeen and purchased it from a main dealer in Stockport.


Overall range was never that impressive and considerably below official figures.

At the start of October 24, it developed a fault in the electric drive. Our local dealer in Aberdeen took it off the road and provided a loan car (non EV)

However there are only 2 garages in Scotland authorised as BCC and the soonest they could look at the car was on the 9th December. Our local dealer arranged to transport the car to Stirling where the BCC is based.

We’re hoping for some good news once they checked it, however have been advised that it could still be a number of weeks before we see it again.

Depending on what response we get, we’re contemplating trying to reject the car, based on the timescales involved.

I’ve read that others have successfully achieved this. (we’d rather get the car back of course, but don’t want to be waiting forever, especially as we’re continuing to pay out for the Enyaq and incurring unexpected fuel costs on the loan car).

Any thoughts or guidance is appreciated.

[Aragorn]

Depends what exactly is wrong.

My car was involved in the large battery recall last year. Circa September 2023 it brought up a warning on the dashboard "Electric Drive is not working correctly". It was a yellow warning and when i called them, they said it was fine to continue driving it until the workshop could take a look. Having pulled the fault codes i knew it was the battery issue.

I went directly to Stirling when i found that the local place couldnt deal with it, it got booked in for diagnostics in the beginning of December and i was given a Kodiaq loaner by the dealership. Given the scale of the recall there was a severe parts shortage and i didnt get my car back till the end of March.

Stirling were pretty good and swapped the loan car out for a Superb PHEV which i had for 6 weeks or so, then they swapped that for a new Enyaq 80 Sportline, which i had for the remainder of the wait. To look at the positive side, i put about 7000miles on their loan cars over that 4month period. I also spent half of it driving an Enyaq that was a higher spec than mine, so i couldnt complain toooo hard about the overall result.

Now its worth noting this really was "worst case" type scenario... I would hope the wait times are much reduced now as we're a year+ on from the initial recall and the initial surge has receded. Ofcourse that assumes its the same issue. It could be any number of things without seeing the actual diagnostics.

Perhaps a nice chat with the dealership would get the car swapped for a PHEV if not a full EV? I've also seen that some owners have approached their finance/leasing company and agreed a bit of a settlement to refund some of the monthlies while they were waiting on the car.